Customer Review Program

What is ShopinSun Customer Review Program?

ShopinSun Customer Review Program is to invite the actual customers to review the products they purchased from the merchants which join in ShopinSun Customer Review Program.

To find merchants in this program look for the " Customer Review Program " medal on their site or the following designation on ours:

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What is Merchant Ratings?

ShopinSun Merchant Ratings reflect the aggregated responses of actual customers--typically many thousands of consumers--surveyed at the point-of-sale for each online merchant. As such, these ratings are informative for those wishing to use them, but they do not guarantee any level of performance by an online merchant or other third party in any given transaction.

Participating merchants and other third parties may pay us to be presented on our site or to have their product or service offerings featured in our search results, but in no event does any such payment affect the merchant rating given to any merchant by participating online shoppers.

Merchant Ratings will be visualized as “Merchant Rating” symbols, such as (Reviews:40)

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What is Customer Reviews?

ShopinSun Consumer Reviews on our site are comments received from actual customers--typically many thousands of consumers--surveyed at the point-of-sale for each online merchant, as well as customers who have elected to post a review on our site. As such, these reviews are informative for those wishing to use them, but they do not guarantee any level of performance by an online merchant or other third party in any given transaction.

To find customer reviews for particular merchants click the number of review showed after “Merchant Rating” symbols.

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What is the relation between Merchant Ratings and Customer Reviews?

As a customer, you will be invited to post your review for every product you purchased. Every review level has its corresponding scores. These scores will be added up to a total score. “Merchant Rating” of a merchant is the total score of it received and will be visualized as corresponding symbols.

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How are your reviews and ratings gathered?

Many of our stores join our "Customer Review Program”. These stores have agreed to allow CSG to collect feedback directly from their customers as they make purchases. To ensure customer reviews and ratings are accurate and fair, our customer survey only conducted after a customer receives his/here goods. To do this, CSG will invite real costumers to fill out/confirm some basic information about the purchase, including product title, price and email address at the checkout (receipt) page of sites of transactions after a purchase (You may have seen our invitations pop-up when you've shopped around the web!.) In 4 days since the customers filled out the form, we will send a follow-up email to invite them to share their experiences and give feedback.

Customers will be invited to rate the merchant for every purchase. Your ratings and reviews will be recorded and showed on “Merchant Profile” card.

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How are merchant ratings calculated?

ShopinSun takes great care to ensure that we have the most rigorous and reliable and up-to-date ratings possible.

Customers will be invited to rate the merchant and post reviews for every products after a purchase. Customer reviews can be classified as: Positive, Neural and Negative. Every review class has its score

Review Class Score Meaning
Positive +1 (plus one score) I am satisfied with the product and service of this merchant
Neural 0 (zero score) The product or the service of this merchant is not so good but I still can tolerate, such as the goods have some flaw but the merchant did not mentioned previously, or it takes me too long time to receive my goods.
Negative -1 (minus one score) The product or the service of this merchant is bad, such as I believe the good I received is substantially different from the original description (for example, major damage that was not mentioned previously), or the service attitude of this merchant is bad.
Merchants are rated in following 15 levels according to the added up scores they received:
4 scores-10 scores
11 scores-40 scores
41 scores-90 scores
91 scores-150 scores
151 scores-250 scores
251 scores-500 scores
501 scores-1000 scores
1001 scores-2000 scores
2001 scores-5000 scores
5001 scores-10000 scores
10001 scores-20000 scores
20001 scores-50000 scores
50001 scores-100000 scores
100001 scores-200000 scores
200001 scores-500000 scores
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How can I join Customer Review Program?

After every purchase at any CGS “Customer Review Program” merchant, you will see an invitation pop-up at the check out webpage. You are invited to provide some basic information. Fill out and submit the form, you will receive an email in 4 days. You are cordially invited to give your reviews and comments to the merchant you purchased from. We will guide you to finish your reviews via the email. It will automatically be regarded as Positive by the system If you did not reply the email In 10 days since we send the email (Please reply the email In 14 days since you fill out the form at the check-out page).

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Do stores pay to be listed in the Customer Reviews or Store Ratings section?

No. To maintain the highest possible levels of objectivity and independence in our ratings, we do not charge stores for evaluation or listing on CSG. We are dedicated to providing consumers with unbiased information to make more informed and confident online buying decisions.

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